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FAQ

What is the default password to enter the settings?

DataGuard

How do I change the default password?

To change the default password, go to the settings page within the app, select "Change Password," and follow the prompts. Ensure the new password is strong and secure to protect your data.

Can the developers of DataGuard Pro reset my password?

No, it's not possible. We do not know your password or ever get access to it. It is stored securely inside your phone in the form of a one-way salted hash. If you forget your password, the app must be removed and reinstalled.

Can DataGuard Pro protect against unauthorized file access from anyone?

Yes, DataGuard Pro prompts for a secure password when unauthorized USB access, Bluetooth access, or SD card access is attempted. The correct password must be entered to prevent the device from formatting. This feature prevents file transfers, ensuring sensitive data cannot be extracted from the device.

Can DataGuard Pro defeat digital forensic extraction tools like Cellebrite?

Yes, these tools attempt to connect to your device via USB or Bluetooth, but most connections are established through a USB cable. Criminals and law enforcement use such tools to extract encrypted phone data, but without knowing your password for DataGuard Pro, they only have 40 seconds to try and hack into your phone. Once a USB cable is connected, they must enter the correct password to prevent formatting.

What should I do if the police take my phone to extract the data and DataGuard Pro is installed?

If you REMEMBER the password you set in DataGuard Pro or for your phones lock screen, you should provide it to the police. However, If you FORGET YOUR PASSWORD, you MUST inform the police and/or judge of this, as you cannot be charged for failure to remember something.

If the police have a warrant or court order to extract your phone's data, is it illegal to use DataGuard Pro to stop the police from doing so?

Yes, it's illegal. You must comply with their request to access your phone’s data, if you REMEMBER the password.

What is the plausible password for?

The plausible password is used to instantly format your device if entered during a password prompt.

Why does flight mode and removing a SIM card set off the password prompt?

It's the first thing criminals do when they acquire your phone in order to disconnect it from the network and prevent external wipe features through Google. This action is recommended by Cellebrite to keep the phone offline during extraction.

What happens if the app is uninstalled?

In the event of unauthorized uninstallation, DataGuard Pro can be configured to wipe all sensitive data from the device to protect your company’s information. Make sure to enable the debris wipe feature in the app settings.

How do I recover my license key if I lose it?

If you lose your license key, simply contact our support team with your purchase details. We will re-send the license key to your registered email address.

Can I transfer my license to a new device?

Yes, you can transfer your license to a new device by contacting support. Please note that the old device will no longer have access to DataGuard Pro once the license has been transferred.

How do I enable email notifications for security alerts?

Email notifications can be enabled in the settings under the "Security Alerts" section. Once activated, you will receive an email each time there is an unauthorized access attempt or other security breach.

Does DataGuard Pro work offline?

Yes, DataGuard Pro offers full functionality (excluding sending emails) when the device is offline, ensuring your data remains protected regardless of the network connection.

How to Get the App

Visit the Download page (link above) and download the digitally signed APK file (Google Play signed), then install. To use DataGuard Pro, you will need to purchase a license key. Please complete your payment via Stripe or Bitcoin. After purchasing, your license key will be emailed to you instantly.